Knowledge Base

Reduce your administration and support time by creative a knowledge base/support portal on your website.

Most businesses find themselves spending a lot of time answering common questions about products and general support for customers or their own staff. Answering all of these questions can be very time consuming. By creating a database of answers to common questions in a knowledge base, you can significantly reduce your administration time.

A knowledge base can be used in a variety of different ways, and is essentially a collection of information and articles. A knowledge base could be used for product support or frequently asked questions for your customers. Alternatively, a knowledge base could be used internally for staff training and reference.

Knowledge Base Add-On benefits

• Reduce customer support
• Share knowledge
• Cut staff training costs
• Save time and money

Knowledge Base Add-On features

• Easy to manage and update
• Comments area for users to help each other and for you to respond to questions
• Quick edit link on each page
• Articles are searchable
• Categorise information into a hierarchy

Possible uses for the Knowledge Base

• Online support portal for a product
• Internal staff knowledge base
• Online franshise manual
• E-learning portal

How simple is it to use?

The Knowledge Base Add-On has an easy-to-use, simple interface. If you can use a website like eBay or Facebook, then you will be able to use this add-on. You will have access to our Support Portal which will guide you through the set up of your shopping cart.

What does it look like?

Front End:

Back End:

How do I purchase the Knowledge Base Add-On?

You can easily purchase theKnowledge Base Add-On with any website design. Go to the Website Design Order Form and follow the steps to place your order.

Note: The Knowledge Base Add-On requires a separate domain, or a subdomain (eg. knowledgebase.website.com). Subdomains are free with all hosting packages.